Refund Policy

Last Updated: [22/5/2026]

1. General Policy

Thank you for choosing Scope Ark. We are committed to delivering high-quality digital marketing and related services. Due to the nature of digital services, all purchases are subject to the terms outlined in this Refund Policy.

By purchasing our services, you agree to this policy in full.

2. Eligibility for Refunds

Refunds may only be considered under the following conditions:

The purchased service has not yet been started or initiated by our team.
A duplicate payment was made due to a technical or billing error.
We are unable to deliver the agreed service due to reasons within our control.

3. Non-Refundable Services

The following are strictly non-refundable:

Services that have already been started or partially/completely delivered.
Completed digital marketing work, reports, strategies, or deliverables.
Consultation sessions, meetings, audits, planning, or strategy development (once conducted or delivered).
Advertising spend paid to third-party platforms (e.g., Google Ads, Meta Ads, TikTok Ads, LinkedIn Ads, etc.).
Monthly management fees for work already performed during the billing period.
Any dissatisfaction based on personal expectations after agreed deliverables have been provided.

4. Service Cancellation

Clients may request cancellation of ongoing services at any time by providing written notice.

Any work completed up to the cancellation date will be billed accordingly and is non-refundable.

5. No Guarantee of Results

While Scope Ark uses professional strategies and best practices, we do not guarantee specific results such as:

Sales volume
Number of leads
Website traffic
Search engine rankings
Advertising performance metrics

Results in digital marketing depend on many external factors beyond our control, including market conditions, competition, and platform algorithms.

6. Refund Request Procedure

To request a refund, please contact us at:

Email: info@scopeark.net

Your request must include:

Full name
Invoice or order number
Detailed explanation of the refund request

We will review your request and respond within 7–14 business days.

7. Partial Refunds

In certain cases, Scope Ark may issue a partial refund at its sole discretion if part of the service has not been delivered at the time of the request.

8. Chargebacks

Clients agree to contact Scope Ark directly to resolve any issue before initiating a chargeback with their payment provider.

Unauthorized chargebacks may result in immediate suspension or termination of services and may affect future cooperation.

9. Policy Updates

Scope Ark reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page with the updated revision date.

10. Contact Information

If you have any questions about this Refund Policy, please contact us:

Scope Ark
Email: info@scopeark.net